LAST UPDATED: October 2026

The sale of products through the website www.colmar.com will be done directly by Digital Boite S.r.l. with headquarters in Via Cusani no. 5 – 20121 Milan, Italy, tax code 03796760365, share capital €100,000.00 (hereinafter the “Company”).

The Customer is informed that the goods subject to this sale are produced by:

  • Manifattura Mario Colombo & C. Spa, Via Olimpia no. 3, Monza (MB), Italy, which can be contacted at the following email address: customercare@colmar.it, which assumes responsibility in accordance with current regulations.
  • Wage Italia Srl, Via Morimondo no. 26, Milan (MI), Italy, which can be contacted at the following email address: customercare@colmar.it, which assumes responsibility in accordance with current legislation.

By placing an order, the Customer makes a purchase offer for the product which is bound by the following Terms and Conditions.

Users who access the website and wish to purchase the products on sale therein may do so only if they are natural persons whose aims in accessing www.colmar.com (hereafter referred to as the “Website’’) are unrelated to any commercial, entrepreneurial or professional activity they may carry out (hereafter the “Customer”). If the user does not possess such requisites, the sale may not be completed and/or accepted.

All orders are subject to availability and confirmation of the order price. Shipping times may vary on the basis of availability in stock, and any guarantees or forecasts related to shipping times are restricted to Italy and subject to possible delays due to the postal service or force majeure, for which we shall not be held liable. In order to enter into an agreement with the Company, the Customer must be at least 18 (eighteen) years of age and hold a valid credit card or debit card issued by a bank the Company considers reliable, or lawfully hold a PayPal account or another payment service from those indicated as permitted in the payment section. The Company reserves the right in any case to refuse the order. If the order is provisionally accepted, the Customer shall be informed by e-mail at the address provided by the Customer.

1. ORDERS AND ACCEPTANCE

When an order is placed, the Customer will receive confirmation by e-mail. This e-mail is merely a confirmation that the order has been received and does not constitute its automatic acceptance. The agreement will not be completed until the Company sends confirmation by e-mail that the products ordered by the Customer are available and have been shipped. The final agreement will include only the number of those goods specified in the confirmation e-mail sent at the time of shipment. The Company reserves the right to refuse Orders from a Customer with whom a dispute and/or a claim relating to a previous Order is in progress or has previously occurred. This also applies to all cases in which the Company deems the Customer unsuitable, including, by way of example, the case of previous violations of the Conditions of Sale, for any other reason, especially if the Customer has been involved in fraudulent activities of any kind. When the Customer makes an order, they undertake to ensure that all of the details provided are true and exact, that they are authorised to use the credit or debit card used to make the order and that there are sufficient funds to cover the full value of the purchase.

2. GUARANTEES

Only products bearing the registered Colmar trademark are offered for sale on www.colmar.com. The Company does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. Colmar brand products purchased on www.colmar.com are sold directly by the Company. The essential features of the products are shown on www.colmar.com on each product information sheet. The images and colours of the products offered for sale on www.colmar.com may, however, not correspond to the actual ones owing to the Customer’s Internet browser and monitor used.

Purchase requests from countries that do not appear in the “SHIPPING” section cannot be accepted.

All products sold through this website are covered by the legal guarantee of conformity provided for by Articles 128 et seq. of Italian Legislative Decree no. 206/2005 and subsequent amendments. (Consumer Code) as well as by the additional mandatory rights recognised to the consumer by the applicable legislation.

Pursuant to Italian law, which governs the contracts concluded on the website, the seller is liable to the consumer for any non-conformity existing at the time of delivery of the goods that becomes apparent within two years after delivery. The action to assert defects not fraudulently concealed by the seller expires within twenty-six months of delivery of the goods.

In the event of a lack of conformity, the consumer has the right to have the goods restored, through repair or replacement, or to a proportional price reduction or termination of the contract where appropriate, according to the conditions established by Article 135-bis of the Consumer Code.

The legal guarantee operates independently of any other commercial guarantee that may be offered and is not limited or replaced by the latter.

The choice of Italian law does not deprive the consumer who has their habitual residence in a country other than Italy of the protection guaranteed by the mandatory and non-derogable provisions of the law of that country which, in the cases provided for by the applicable rules of private international law, cannot be derogated by agreement.

Where such provisions provide more favourable protection to the consumer, they prevail over the terms and conditions indicated above. This applies, in particular, with reference to the duration of the seller’s liability, the terms and methods for communicating or asserting the defect, any periods of forfeiture or prescription and the related causes of suspension or interruption, the rules on the burden of proof, the available remedies, as well as the conditions and order according to which such remedies can be exercised.

Without prejudice to the above, the Customer can consult the harmonised notice on the legal guarantee of conformity at the following link: https://media.colmar.it/PUBLIC/PDF/Legal_guarantee_notice_ENN.pdf, which contains a summary of the main rights recognised to consumers and a QR code. This harmonised notice refers to the relevant section of the European portal “Your Europe” at the following link: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees/index_it.htm from which it is possible to access specific information on the legal guarantee applicable in individual countries.

To exercise their rights under the legal guarantee, the consumer may contact the Company at the contact details indicated in these General Terms of Sale.

3. PRICE AND AVAILABILITY

The prices of the products and shipping costs are those indicated on the Website and at the time the order is sent. The prices of products may be subject to change. The Customer must check the final sales price before submitting the relevant order form.

Whenever applicable, prices include VAT. Where applicable, delivery costs will be added separately. These additional costs will be clearly indicated when they apply and will be included in the "total cost".

For shipments to non-EU countries, the products may be subject to customs duties, taxes and other import charges, according to the legislation of the destination country.

The cost of products and services for the foreign market (outside of Italy) might be different, depending on the trade policies of the destination country. All the specified prices may be subject to such variations. The Company reserves the right to activate a specific section of the Website in order to sell products belonging to commercial seasons prior to the current one, by applying – if necessary – a special discount.

In the event that, due to an obvious and recognisable material error, the price indicated on the Website is disproportionately lower than the normally known price of the product, the Company reserves the right to cancel the order and not proceed with the shipment, providing a refund to the Customer. In this case, the Customer will be promptly informed by Customer Service.

4. PAYMENT

Payment can be made by the Customer using one of the methods listed in the “Payments” section “Payments” on the website. In the case of payment by credit card, the Customer making the payment confirms that they are the owner of the credit card used. Once the order is received, the Company will perform a standard pre-authorisation check on the data provided and payment method chosen by the Customer in order to ensure that there are sufficient funds to complete the transaction. Products will not be shipped until this pre-authorisation check has been completed. Credit cards will be subject to verification and authorisation by the issuer, and if such entity refuses or does not authorise payment, the Company will not be liable for delayed or non-delivery.

Then, a pre-charge will be made on the Customer’s debit/credit card and the order will be accepted temporarily. The actual payment debit on the Customer’s credit/debit card, including the purchase price of the products and shipping charges (if applicable), as indicated in the order form will be made when the final order leaves the Company’s warehouses. A confirmation email will be sent to the email address provided by the Customer with all relevant order information and delivery terms.

In the case of credit card payment, the Customer’s financial information (for example, credit/debit card number or expiry date) will be forwarded to the banks that supply the relevant remote payment services through an encrypted protocol. Furthermore, such information will never be used by the Company, except to complete procedures relating to the Customer’s purchase and to issue any refunds in the event of any returns of the product, as a result of any potential right of withdrawal, or if it becomes necessary to prevent or report fraud on the Website to the relevant authorities.

5. DELIVERY

Shipping and handling charges will depend on the country to which goods are to be sent and the delivery times that the Customer requests. Please go to the “Orders and Shipments” section “Orders and Shipments” to see a list of shipping and handling rates and terms of delivery.

The transfer of ownership of the products will take place at the time of actual delivery to the customer. As soon as the Company has delivered the goods to the address supplied by the Customer, via a special express courier service, the latter will become liable for them, even in the event of any loss or damage they may occur from the time of shipping onwards.

Customers are asked to refuse the package if it has been tampered with or is in poor condition when delivered, and to promptly notify our Customer Service department. The Company will check immediately and issue the Customer with a swift reply.

For contingent operational reasons, linked to traffic restrictions, particular traffic conditions, staff strikes or other similar circumstances connected to the activity of the appointed carrier, delivery may be carried out, in derogation of what is indicated as the recipient’s address, at one of the authorised collection points (so-called. PUDO – Pick Up and Drop Off) closest to the address indicated by the Customer. In this case, the carrier will notify the Customer and the Company, indicating the specific PUDO where the goods will be available for collection and the related storage methods and times. Delivery to the PUDO will be considered valid for all purposes and compliant with the sales contract. The Customer is required to collect the goods within the storage period communicated by the carrier. In the event of failure to collect the goods within this period, the goods may be returned to the Company, with any storage, return or restitution costs to be borne by the Customer, except as provided for by applicable mandatory legislation, including the Consumer Code. For shipments to non-EU countries, the products may be subject to customs duties, taxes and other import charges, according to the legislation of the destination country. If they are not included, the relevant amounts will be charged to the Customer and will generally be requested by the courier upon delivery, but may also be charged afterwards. The Seller has no control over how these amounts are calculated, which depend on the competent authorities of the destination country. For more information, the Customer is invited to contact the local customs authorities before placing their order. Failure to pay customs duties or provide the necessary documentation for customs clearance may result in the blocking, non-delivery, or seizure of the products by the competent authorities, with possible consequences for the refund, without prejudice to any mandatory rights recognised to the Customer by applicable law. In the event of a return, any import duties and charges included in the purchase price will be refunded in accordance with the applicable conditions. If they were paid for separately by the Customer, any refund must be requested directly from the competent customs authorities, according to the procedures established by local legislation.

6. RIGHT OF WITHDRAWAL AND RETURN

The Customer has the right to withdraw from the contract, without needing to provide any reason, within 14 days of receiving the products. In order to exercise the right of withdrawal, the Customer must inform the Company of its decision to withdraw from the agreement in an explicit written declaration. To do so, the Customer must fill in the online returns form at the following link: https://www.colmar.com/returns/search and ensure that the products are in the same condition in which they were received, with all of the tags still attached. If the Customer exercises the right to withdraw, the Company has the right not to accept returned products which have missing ID tags, whose essential and quality characteristics have been altered or tampered with, or which are damaged.

The Customer should send the package after attaching the pre-printed, prepaid label to the original box (or another, equally sturdy one) in such as way as to cover the original label bearing the Customer’s address. The Customer must return the goods to the address shown on the pre-printed label, without undue delay and within 14 (fourteen) days from the date on which the Customer notified the Company of its withdrawal from the contract. The deadline will be met if the Customer ships the goods before the 14-day period expires. The Customer should book the items to be returned by contacting the courier agency that delivered the package in order to arrange a collection date and time. If the Customer’s return does not meet the terms and conditions listed above, it will be rejected and will not be refunded.

7. REFUNDS

After the products have been returned, the Company shall perform all necessary assessments of their conformity with the terms and conditions set out herein. If the checks are successfully concluded, the Company will send the Customer an email confirming acceptance of the returned items. Whatever the payment method used by the Customer, the Company will process the refund no later than 14 (fourteen) days after the date that the Company was informed of the Customer's decision to withdraw from the contract. The Company may withhold the refund until the goods are received or until the Customer has demonstrated that they have been sent back. The refund will be equal to the cost of the product plus shipping costs (excluding additional costs for non-standard deliveries).

If products are returned via the courier service offered by the company, we will charge the Customer the return cost, which amounts to €7.50. This cost will be deducted from the refund amount. For all orders that qualify for free shipping, returns will also be free. Refunds may be suspended until the returned items are received by the Customer or until confirmation is received that the items have been dispatched.

If the product recipient indicated on the order form does not match the person who made payment for the amounts due for their purchase, the Company will make the refund – in the event that the right of withdrawal is exercised – to the person who made payment. The Company uses the couriers listed in the “Returns and Refunds” section for product returns. The Customer may return the products to the Company without having to personally sustain the necessary expenses by shipping through these couriers, using the pre-printed adhesive label attached to the package containing the product. In accordance with the methods and terms of the right to withdrawal, this method allows the Company to make a direct payment on behalf of the Customer for the expenses of returning purchased products, releasing the Customer from any obligation to pay the courier. This method also makes it possible to assess where each package is at any time, releasing the Customer from any liability in the event of loss or damage of the products during shipment. If the Customer decides to use a forwarding agent other the one specified by the Company for returning the products, the Customer will instead have to personally pay the necessary expenses, and will be held liable should the products become lost or damaged during shipping, in accordance with the methods and terms governing the right of withdrawal.

8. PRODUCT ID TAG

All products sold by the Company include an identification tag attached with a disposable seal, which forms an integral part of the product. The Company invites the Customer to try on the product without removing the ID tag or its seal, since any products returned without these will not be accepted.

9. DISCOUNT CODES

Discount codes for individual account holders or general promotional discount codes may periodically be offered at the Company’s discretion. The account discount codes may be applied only after purchases are made using the account for which a discount code has been offered and registered and for the time period for which they are granted, and only once the transaction has been completed. Promotional discount codes may be applied to all purchases or specific purchases made through the website. Methods and any restrictions on use of a discount code will be communicated by the Company in the same message notifying the existence of said discount code.

10. THE COMPANY’S RESPONSIBILITY TO THE CUSTOMER

When making an order through our site, the Customer provides us with their personal information. The Company will use this personal information to process the order, deliver the goods and supply the related services. The customer's personal information will be collected and used in compliance with the terms of the Company’s privacy policy, which can be consulted in the relevant section.

11. PRIVACY

When making an order through our Website, the customer provides us with their personal information. The Company will use this personal information to process the order, deliver the goods and supply the related services. The customer's personal information will be collected and used in compliance with the terms of the Company's privacy policy, which can be consulted in the relevant section.

12. COMPETENT JURISDICTION AND APPLICABLE LAW

These Terms and Conditions of Sale are governed by Italian law, without prejudice to any different prevailing mandatory rule of the Customer’s usual country of residence, and in particular by Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code), with specific reference to regulations governing distance contracts, and by Italian Legislative Decree no. 70 of 9 April 2003 on some aspects concerning electronic commerce. In the case of any dispute or complaint associated with these Terms and Conditions of Sale, said dispute or complaint shall be subject to the sole jurisdiction of the court of the residence of the consumer/user. We operate a complaints management procedure that attempts to resolve any disputes as soon as they arise. If you have any complaints or comments, please contact Customer Services via the Customer Care section of the website. In the event of disputes relating to an online purchase, we inform our customers that it is possible to resort to Alternative Dispute Resolution (ADR) procedures. For more information on available ADR entities and your rights as a consumer, you can consult the European Commission's website dedicated to consumer dispute resolution: https://commission.europa.eu/topics/consumers/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_en For further explanations regarding these terms and conditions the Customer can contact the Company’s Customer Service department.