Art. 1 Definitions

The expressions shown below, both in the plural and the singular, have the precise meaning shown beside each of them:

  • "Customer" means the addressee of the Program, a natural person, over the age of sixteen (16), resident or with their domicile in the Territories, who has registered accepting the Regulations and identified by the email address shown on registration and present in the Personal Customer Profile;
  • "Colmar“ means the Promoter as defined below;
  • "Conditions of sale mean the general conditions of sale present on the Site;
  • "Stores" means the Flagship Stores and direct full-price Colmar stores belonging to the Program in the Countries as regulated in Art. 2. The following are excluded: i) outlet stores, ii) franchises, iii) corners including in department stores, iv) temporary shops and v) resellers;
  • "Products" means goods with the Colmar® brand that can be purchased i) online as they are present on the Site and/or ii) in the Stores;
  • "Personal Customer profile“ means the profile of the Customer created on the Site or using the tablets of the Promoter present in the Stores;
  • "Program“ means the program of recognition of the Customers who make purchases on the Site and/or in the Stores and use their email address. The program of recognition consists, for those who intend to use it, by way of example and not exhaustively, discounts, advantages, experiences, special dedicated initiatives and services according to the level reached. The Program is disciplined, as is joining it, by the Regulations in particular in Articles 4 and 5;
  • "Promoter“ means Manifattura Mario Colombo & C. S.p.A., Italian tax number 00763670155 and VAT Reg. no. 00691110969, registered office Via Olimpia 3, Monza;
  • "Regulations“ means these regulations set out by the Promoter;
  • "Site“ means the Internet website www.colmar.com, which hosts the online sales platform managed by Colmar and protected by the COMODO RSA Domain Validation Secure Server CA certificate. Colmar reserves the right to modify, at any time, the certificate. The program is valid for the Customer with a country of registration and purchase in the Site of the Territories;
  • "Territories“ means Italy, Austria, France and Germany.

Art. 2 Joining the Program, Period of Validity and Purpose

Joining the Program is free of charge and may be done on the Site or physically at the Stores, by filling in all the information requested and creating a Personal Customer Profile.

Membership of the Program takes effect from the time when registration is successfully completed on the Site.

Where registration takes place at the Stores, however, registration takes effect from the moment the in-store registration procedure is completed, following confirmation of the Customer’s details. Subject to the provisions of Article 6 below, the Colmar Stores participating in the Programme, at which it is possible to register, are those in Bolzano, Campiglio, Cortina, Courmayeur, Kitzbühel, Milan Gae Aulenti, Milan Merlata, Paris, Rome, Verona, Turin and Innsbruck.

Membership of the program has no time limit except for the provisions in Articles 4,6 and 7 below.

Each Customer can create only one Personal Customer Profile with only one email address.

Membership of the program requires the understanding and acceptance of the Regulations and of the terms therein by the Customers.

The sole purpose of the program is to create loyalty amongst Customers through a loyalty program, which recognizes advantages for them as they are holders of a Personal Customer Profile.

Art. 3 Programme Tiers

The use of an email address present in the Personal Customer Profile for purchases, accumulating loyalty points, in accordance with Art. 4 below, gives the Customer the chance to reach 3 different levels. Depending on the level, the Customer can receive increasing gratifications.

The first tier, Basecamp, is acquired immediately upon registration in the Programme. Following the first purchase made (in the Stores or on the Website), the Customer moves to the second tier, Skipass. Upon reaching 700 loyalty points, the Customer moves to the third tier, Chalet. Finally, upon reaching 1,923 loyalty points, the Customer moves to the fourth tier, Top.

The Programme tiers apply in all the Territories.

Art. 4 Acquisition, crediting and validity of the loyalty points

The loyalty points are automatically uploaded to the Personal Customer Profile after each purchase made on the Site or in the Stores, except in the cases in the following paragraphs. For each euro spent, rounded down (e.g. €1.99 = 1 point = 1 metre) 1 point is earned.

Loyalty points deriving from purchases made on the Website may be credited only if the Customer first accesses their Personal Customer Profile and therefore completes the purchase as a logged-in user; should the Customer decide to proceed as a guest user, no loyalty points will be credited. Loyalty points will be temporary for 30 days following the purchase, this being the period within which the right of withdrawal/return may be exercised under the Terms and Conditions of Sale. Once that period has elapsed, the loyalty points will be credited as final.

Loyalty points for purchases made in the Stores may be credited only if the Customer provides the email address recorded in their Personal Customer Profile at the time of payment. Loyalty points will be credited within 24 hours of the purchase. For the points to be credited, the Customer must therefore have completed the registration procedure for the Programme before making the purchase.

Loyalty points earned for purchases made in Stores located in the Territories, excluding Italy, are loaded into the Personal Customer Profile as follows:

  • Austria, value of loyalty points in local currency: 1€ = 1 POINT = 1 metre
  • France, value of loyalty points in local currency: 1€ = 1 POINT = 1 metre
  • Germany, value of loyalty points in local currency: 1€ = 1 POINT = 1 metre

Without prejudice to the levels of the Program as per Art. 3 above.

Except in the event of system malfunctions attributable to the Promoter, it is not possible to credit loyalty points at a later time than that indicated above, whether in the case of a purchase made on the Website or in the Stores.

Returns and refunds for purchases made on the Website, including pursuant to the Terms and Conditions of Sale, result in the reversal of the loyalty points temporarily credited, using the same criterion as for crediting. Returns and refunds for purchases made in the Stores do not result in the reversal of loyalty points, on account of the issue of store credit.

Specific campaigns may be run for the additional acquisition of loyalty points, at Colmar’s discretion, and will be adequately advertised and communicated to Customers.

The loyalty points earned are valid for 24 months which takes effect from when they are permanently credited to the Personal Customer Profile.

The following do not contribute to the collection of loyalty points:

  • Purchases for commercial and/or professional activities, for which a request is made for the issue of an electronic invoice on the VAT number given at the time of the purchase;
  • Purchases made on the Site as a guest and not logged in;
  • Purchases made in the Stores using store credit;
  • The costs for shipping services for the purchases made on the Site;
  • The costs relative to methods of payment such as, by way of example and not exhaustively, payment with cash on delivery;
  • Any gift wrapping applied to the products and/or other additional services available on the Site at the time of purchase;
  • purchases of gift cards of any value made on the Website or in the Stores;
  • The costs relative to alteration services for purchases in the Stores.

Art. 5 Privileges of the Program

Customers can benefit from discounts, advantages, experiences, special dedicated initiatives and services, which will be adequately publicized and communicated each time.

In particular, the following privileges are defined as of now:

  • a welcome discount for all new members, with effect from 20 October 2026, on the first purchase made after registration, on the Website or in the Stores;
  • from Tier 2, Skipass, a special birthday offer, available during the 5 days preceding and the 30 days following the Customer’s birthday;
  • for members of all tiers, access to private sales and discounts connected with special promotions launched by the Promoter;
  • for members of Tier 3, Chalet, and Tier 4, Top, promotions and/or offers during periods that may be decided by Colmar at its sole discretion, as well as a symbolic welcome gift, which may be collected in the Stores or ordered online upon reaching the Chalet tier;
  • for members of the Top tier, participation in exclusive events organised by the Promoter and not open to the public, “Colmar Experiences”, and always free express shipping for purchases made on the Website.

Art. 6 Modification, Suspension and Interruption of the program. Exoneration.

The promoter reserves the right to modify and/or suspend and/or interrupt at any time whatsoever and at its discretion, in all or in part, the program giving notification of this by including an appropriate notice on the Site and/or in the Stores through the email address in the Personal Customer Profile. Without prejudice to the provisions of the following paragraph and Art 7, the Customer may not put forward any objection and/or complaint.

The Customer who does not accept the modifications made has the faculty of cancelling their membership. However, this faculty can be exercised at any time pursuant to Art. 7 below.

The use of the email present in the Personal Customer Profile for the purchases, after the modifications have come into force, entails the explicit and full acceptance of the modifications made.

Except any other right according to the law, including the right to compensation, the Promoter may revoke, at its discretion, the Customer’s right to the use of the email address in the Personal Customer Profile and deactivate it for purchases, as well as deactivate the Personal Customer Profile, in the case of use in infringement of the conditions as per these Regulations and/or in the event of abusive and/or damaging and/or defamatory use of the “Colmar®” image and brand.

The promoter is not responsible for any consequences, direct and/or indirect, connected with dysfunctions and/or malfunctions of the program and/or of the Site not depending on its will, nor is it responsible for any fraudulent and/or improper and/or abusive use of the email address present in the Personal Customer Profile.

The loyalty points collected may not be transferred to third parties, or converted into money and/or other currency and/or bitcoins and/or Products.

In no case may the Customer take on the description of and introduce themselves as, by way of example and not exhaustively, employee and/or representative and/or agent and/or principal of Colmar.

The privileges of the program cannot be accumulated with other privileges and/or advantages and/or discounts including commercial and/or promotions for the employees and/or collaborators of Colmar.

Art. 7 How to cancel membership

The Customer may, at their discretion and at any time, request cancellation of their registration in the Programme via the cancellation page, accessible by clicking the link in the footer of any email communication they receive relating to the Programme.

The Customer may also request cancellation of their registration in the Programme by sending an email from the email address provided upon registration and recorded in the Personal Customer Profile to infoedatabreach@mmcol.it, with the subject line “CANCELLAMI COLMAR CLUB ALTA QUOTA”.

From the date on which the cancellation request is received, the earning and crediting of loyalty points will be disabled, all loyalty points accrued up to that time will be cancelled, and the tier reached will be lost. It is understood that, should a Customer wish to participate in the Programme again, their loyalty points balance will restart from zero and they will restart at the first tier (Base Camp).

Art. 8 Communications and Contacts

Each change of level, as well as every other notification relative to the program, will be sent to the address shown on joining and present in the Personal Customer Profile.

For all requests of information relative to the program and these Regulations, complaints and suggestions, the Contact can contact the Promoter:

The promoter will try to provide an answer as soon as possible.

Art. 9 Personal data processing

The Promoter, as data controller, complies with the provisions on the protection of personal data set out in Regulation (EU) 2016/679 and in the applicable national legislation, and fulfils the obligations arising therefrom by adopting appropriate technical and organisational measures to ensure a level of security appropriate to the risk.

In connection with the implementation of this Programme, the Promoter processes data for the purposes and in the manner further specified in the privacy notice provided for under Article 13 of Regulation (EU) 2016/679, which can be accessed by clicking here.

Art. 10 Language of the Regulations

The Regulations are in Italian, English, French and German. In the case of dispute regarding the terms of the Regulation, the Italian version prevails, and it can always be consulted by the Customer at the link https://www.colmar.com/legal-notes-and-privacy/loyalty.

Art. 11 Applicable law and exclusive competent court

Italian law applies to this Program. Any dispute regarding the interpretation and the execution of the Program and any other dispute connected to the same for any reason whatsoever will be referred to the indisputable competence of the judge of the place of residence or domicile of the Customer, if in Italy. For Customers who are not resident or domiciled in Italy, the Court of Monza has exclusive competence.