If you are not happy with your order, you can exercise your right to withdraw within 14 days from the date you receive your order (the days will start being calculated from the proven date of delivery).

The returned products cannot be used, worn or damaged, must have their ID tags attached and must be returned in their original packaging with any related accessories and instruction manuals. Goods returned in conditions other than those described above will not be refunded.

Please keep in mind that any gift boxes purchased with the order cannot be returned.

The products must be returned in a single package and, if possible, inside the original packaging that they were delivered in.

You can request a return within 14 days of receiving your order using those methods:

  • If you received your order with FEDEX, please follow this procedure:

    1) Fill in the online return form and hand over the package to the forwarding agent. The package will have to reach the warehouse within 14 working days of the order delivery date.

    2) Put the products (with all tags attached) inside the original box, or a similarly robust one, close the box with the stickers you found inside the box or with some tape.

    We recommend that you keep the return tracking so that you can monitor the shipment.

    Colmar pays the return costs.

    Digital Boîte is not liable for any thefts or losses when our courier is not used.

This service is available exclusively to customers within the European Union. If you wish to exchange an item, within 14 days of receiving your order, you can request using the following form:

  • By entering your order information – order number and the email address used for the order – on this page.
    • If you need any support, you can contact our Customer Care service, which will guide you through the process.

Exchanges can be made for size reasons only, so an item can only be exchanged for the same model in a different size, where available.

Once we have received the product for exchange in our warehouse, we will send you the new size with a new order.

We will send you an e-mail with the new tracking number once the new size has been dispatched.

Products returned for exchange must not have been used, worn or damaged, and must be returned with the ID label still attached.

Any goods returned in conditions that do not comply with the above will not be replaced or refunded.

Once an exchange has been made for a different size, it will not be possible to request a further exchange. The new size may be returned and a refund requested.

Once the warehouse has received and inspected your return and if it has met all the criteria set out in this section and the Terms and Conditions of Sale, you will be refunded within 14 days of the date the goods were delivered to the warehouse.

The refund will be equal to the cost of the product plus shipping costs (excluding additional costs for non-standard deliveries).

If you return an item via courier, we will charge you the cost of the return, which amounts to € 10,50. This cost will be deducted from the refund amount.

If the refunded amount is incorrect, please contact Customer Service, who will verify the refunded amount and credit the difference.

In the instance that the aforementioned conditions have not been respected or damage is found to the returned products or their function is impaired, Colmar reserves the right to refuse the return. In this case, you can decide to receive the purchased products again, however shipping costs are borne by the customer. Afterwards it will no longer be possible to refuse the sent shipment.

You cannot exchange or return a product purchased on https://www.colmar.com/ in store. You can return goods purchased on https://www.colmar.com/ online only, entering the information on this page or by contacting our Customer Care